Policies and information

WELCOME!

My Digitally draw portraits are printed on thick silk paper with a high quality paper. The paper size 8.5x11 

All items are handmade by me for you. My current turnaround time is 1 week after purchase. This is due to a large amount of orders.

There are two ways to go about the order. You can either 1. Send one family photo that I can replicate of 2. send several photos of family members and I pose them. If you want specific details or posing please ask.

Custom satisfaction is very important to me. If there is any problem please contact me so that we can work out an arrangement suitable to both parties.

SHIPPING

**DUE TO ORDER VOLUME, MY CURRENT PRODUCTION TIME IS 7 BUSINESS DAYS FROM THE TIME OF PAYMENT, BEFORE SHIPMENT.** I appreciate your patience, and please know I am working hard to get your purchase shipped as fast as I can.

All U.S and Canadian packages are shipped via Canada Post Tracked Packet (unless otherwise stated). Shipping via Tracked package to the U.S. costs a standard rate of $15.96. I only charge $10 in order to stay competitive with other international shops. I have increased the charges to cover most of the cost to include tracking. I will not ship to the U.S. using any other method. Shipping within Canada is provided by Canada Post Expedited Parcel, and costs between $12 to $15 (depending where in Canada), and again, I only charge $10. I will not ship any of my items in a standard envelope (cheaper), as too many packages are damaged during transit, especially during the winter months. If you live in or around the Montreal Quebec area, and you would like to Pick-Up your package (no shipping charges), you have that option. Please send me a convo prior to purchase.

All other international orders will be shipped by Canada Post Air Mail (unless otherwise stated), which does not provide tracking information. If you require International tracking information or insurance, that will be an extra charge. You can provide me with your address, and I will give you a quote from the Canada Post website.

All items are handmade by me for you. All items will be shipped either standard international or air mail depending on location via Canada Post.

For destinations outside of Canada, please allow aprox. 7 to 20 business days for shipment delivery depending on location. I cannot control customs. Canada Post air mail does not provide tracking information or insurance. If you require either, please contact me before purchase, so I may give you a quote.

RETURNS AND EXCHANGES

You must contact me within 48 hours of receiving your item for any refund or exchange. The seller reserves the right to deny any refund or exchange if the item has been worn, or the item was damaged by unforeseen circumstances due to shipping.

For any prouct defect, you have 30 days to contact me regarding any issues. After 30 days, I cannot be responsible for regular wear & tear.

Custom satisfaction is very important to me. If there is any problem please contact me so that we can work out an arrangement suitable to both parties.